Rental Payments and Refund Policy

This policy outlines the conditions under which refunds are issued to customers of our storage rental company. Please read the following terms carefully:

1. Payment Terms: Customers are required to pay monthly rentals in advance through a credit card subscription. Payment is automatically deducted from the provided credit card on a monthly basis until the rental agreement is terminated by the customer or the company.

2. Deposit: A refundable deposit of £25 is required at the commencement of the rental agreement. This deposit is held as security for the return of keys and to ensure the storage unit is left in a clean condition upon termination of the rental. The deposit will be refunded in full, subject to the return of keys and the unit being left in a clean and undamaged condition.

3. Non-refundable First Month Rental: The rental fee for the first month is non-refundable under any circumstances. This policy is in place to cover initial administrative and maintenance costs associated with the commencement of a new rental agreement.

4. Notice of Termination: Renters wishing to terminate their rental agreement must provide a minimum of three days’ notice before the end of their current rental period. Notice must be provided in writing (either via email or a written letter) and must clearly state the desired end date of the rental agreement.

5. Refund of Unused Rental Period: If a renter provides the required three days’ notice and terminates the rental agreement before the end of their current paid rental period, the renter is entitled to a refund for the unused portion of the rental period. The refund will be processed to the same payment method used for the original transaction.

6. Processing of Refunds: Refunds will be processed within 7-10 business days from the termination of the rental agreement, provided all conditions for a refund are met (return of keys, unit left in clean condition, appropriate notice given).

7. Exceptions and Special Circumstances: Our company reserves the right to handle exceptions and special circumstances on a case-by-case basis. Requests for exceptions to this policy must be submitted in writing and will be considered at the discretion of the company management.

8. Contact Information: For any questions or concerns regarding this refund policy or to initiate a refund, please contact our customer service team at storage@mooss.co.uk or use our contact page.

Please note that this policy is subject to change at the discretion of the company. Customers are advised to review the policy periodically for any updates or changes.